Refund policy

Our return policy is 14 days, which means you have 14 days after receiving your item to request a return.

To be eligible, the item must be unworn, unused, and in its original condition and packaging with tags. You will also need the receipt or proof of purchase.

To initiate a return, please email us at info@boopboops.com. If your return is accepted, we will send you instructions on how and where to send your package. You will be responsible for the return shipping costs, unless the item is damaged or incorrect. Items sent back to us without first requesting a return will not be accepted.
Feel free to contact us at info@boopboops.com with any questions about returns.

Damages and issues:
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so that we can address the issue.

Non-returnable items/exceptions:
Certain types of items cannot be returned. These include perishable goods, such as food, flowers, and plants; custom products, such as special orders or personalized items; and personal care goods, such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you will be refunded through your original payment method within 14 days.